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F.A.Q.

Where can I purchase Instek locally?
Is there a difference between the US version of Instek and the Canadian?
Are grey market products purchased in the USA or via a US Internet distributor warrantied in Canada?
Can the product be calibrated with an AS FOUND and AS LEFT, calibration test report, certificate and calibration label prior to being shipped to the local distributor or from Tradeport (depending on the product)?
Will Tradeport service INSTEK product under warranty that was purchased from the United States or through an unauthorized distributor?
Where is the CSA S.I. sticker?


 Q: Where can I purchase Instek locally?
A: Instek and other select lines of instrumentation are available through select distributors nationwide. Please refer to the distributor section of this site to find a local distributor in your area.

Q: Is there a difference between the US version of Instek and the Canadian?
A: Yes, the Canadian version of Instek is modified to comply with Canadian Electrical Standards and is CSA S.I. approved locally in Canada before being supplied to our distributors. In addition to CSA S.I., we offer a local Canadian warranty upon all products.  Tradeport Electronics is the G.W. INSTEK AUTHORIZED WARRANTY SERVICE CENTRE FOR CANADA. 

Q: Are grey market products purchased in the USA or via a US Internet distributor warrantied in Canada?
A: products purchased from outside of Canada are not covered under the Canadian warranty program. Please contact INSTEK USA if you require warranty service for a particular issue or the distributor from whom you purchased the instrument.  PLEASE NOTE: GREY MARKET PRODUCTS ARE NOT CSA OR HYDRO APPROVED FOR USE IN CANADA.  IT IS ILLEGAL TO OPERATE ELECTRICAL INSTRUMENTATION WITHOUT CSA, cUL, local Hydro authority or a special inspection label.   

Q: Can the product be calibrated with  an AS FOUND and AS LEFT, calibration test report, certificate and calibration label prior to being shipped to the local distributor or from Tradeport (depending on the product)?
A: Yes, Please contact your local distributor to arrange for this when placing your order.  This will save you the expense and time of sending it to a third party calibration lab.   

Q: Will Tradeport service INSTEK product under warranty that was purchased from the United States or through an unauthorized distributor?
A: No. Tradeport is responsible for maintaining warranty for products sold through authorized Canadian sales channels.  Products imported directly by the end user or by an unautorized reseller must be returned to the INSTEK USA for warranty claims.

Q: Where is the CSA S.I. sticker?
A: Tradeport uses CSA, QPS or TUV for special inspection, field evaluation services for all instrumentation it distributes across Canada.  In compliance with the Electrical Safety Authority, any of these organizations are able to provide Special Inspection Services for the instrumentation we distribute.  Our instruments will have one of the stickers (below) for any instrumentation which are powered by the AC receptacle.  It is mandatory that all instrumentation have one of these marks unless our clients advise Tradeport in writing stating otherwise.

 


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